Troy Direct — Terms & Conditions
General Terms and Conditions of Sale
Troy Direct
General Terms and Conditions of Sale
Effective for all Troy Acoustics Corporation material orders
Important: All sales are for materials only and do not include acoustic design services, installation, or performance guarantees regarding OSHA, ETL, noise exposure, noise ordinances, or UFC requirements. For full acoustic design services, contact us at (800) 987-3306 ext. 806.
Payment Terms
Estimates are valid for 30 days from date of issue. Payment is due upon receipt of invoice. Payment must be received in full before a shipment may be released. Accepted payment methods: Check, Bank Transfer.
Restocking Policy
There is a 40% restocking fee on all returned materials. Returns must be authorized in advance by Troy Acoustics Corporation. Materials must be returned in original, undamaged condition within 30 days of delivery.
Shipping
Shipping costs are the responsibility of the buyer unless otherwise negotiated. Available shipping options include FedEx Economy (3-5 days) and FedEx Priority (2-day). Buyer may specify their own shipping carrier. Liftgate service is available at additional cost ($70). Delivery times are Monday through Friday only unless otherwise arranged.
Waste & Overage
Troy Acoustics recommends purchasing a minimum 7% overage to account for cuts, waste, and breakage during installation. Troy is not responsible for material shortfalls due to insufficient ordering.
Material Warranty
Troy materials are warranted against manufacturing defects. Acoustic properties are guaranteed for the life of the installed Troy System materials when used as specified. This warranty does not cover improper installation, physical damage, or unauthorized modifications.
Design Services Disclaimer
These terms apply to materials-only orders. No guarantees are made regarding acoustic design requirements including OSHA compliance, ETL certification, noise exposure limits, noise ordinances, or UFC military requirements. For guaranteed acoustic design results, full design services must be purchased separately.
Governing Law
These terms and conditions are governed by the laws of the State of Georgia. Any disputes arising from material orders shall be subject to the exclusive jurisdiction of the courts of Georgia.
Questions about our terms? Contact us directly.
Contact Troy Acoustics30+
Years of Experience
#1
Rated Sound Wall System
500+
Projects Completed
100%
Satisfaction Guaranteed
What Our Clients Say
Trusted by Engineers, Architects & Facilities Teams
“Just a short note of thanks and appreciation for the Troy Acoustics materials. They have been installed and look amazing! And they work, too! Noise levels are noticeably improved and it brings a unique contrast to the looks of the shooting booth area. Your work crew was amazing; very polite, helpful, and very hard working.”
— Shooting Range Client
“On behalf of the Rockwall Department I want to express our satisfaction regarding Troy Acoustics assisting us with the research, data collecting and installation of our firing range acoustical system. Troy Acoustics representatives provided overwhelming data that their system was superior to other products reviewed. They extended their guaranteed pricing until we could get all parties to agree on moving forward.”
— Chief Deputy, Rockwall County Sheriff’s Office
“We almost made a big mistake by going with an inferior product because we perceived it to be a less expensive option. When we found out that the Troy System actually cost less, performed better, and had a better warranty, the decision was a no-brainer. The installation crew was professional and the results have been outstanding.”
— Facility Manager, Indoor Shooting Range
